{"id":2457,"date":"2016-03-01T11:14:42","date_gmt":"2016-03-01T10:14:42","guid":{"rendered":"https:\/\/www.abpartners.cz\/povinnosti-podnikatele-pri-mimosoudnim-reseni-spotrebitelskych-sporu\/"},"modified":"2016-03-01T11:14:42","modified_gmt":"2016-03-01T10:14:42","slug":"povinnosti-podnikatele-pri-mimosoudnim-reseni-spotrebitelskych-sporu","status":"publish","type":"post","link":"https:\/\/www.abpartners.cz\/sk\/povinnosti-podnikatele-pri-mimosoudnim-reseni-spotrebitelskych-sporu\/","title":{"rendered":"Novela z\u00e1kona o ochran\u011b spot\u0159ebitele \u2013 \u010d\u00e1st II: Povinnosti podnikatele p\u0159i mimosoudn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f"},"content":{"rendered":"<p>V\u00a0minul\u00e9m d\u00edle (dostupn\u00fd <a href=\"https:\/\/www.abpartners.cz\/sk\/novela-zakona-o-ochrane-spotrebitele-cast-i\/\" target=\"_blank\" rel=\"noopener noreferrer\">tu<\/a>) jsme p\u0159ibl\u00ed\u017eili mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f z\u00a0pohledu spot\u0159ebitele. V\u00a0t\u00e9to \u010d\u00e1sti V\u00e1m nast\u00edn\u00edme z\u00e1kladn\u00ed povinnosti podnikatele vypl\u00fdvaj\u00edc\u00ed z\u00a0novely z\u00e1kona o ochran\u011b spot\u0159ebitele.<\/p>\n<p><!--more--><\/p>\n<h4><strong>Zm\u011bna internetov\u00fdch str\u00e1nek a obchodn\u00edch podm\u00ednek<\/strong><\/h4>\n<p>Nejv\u00fdznamn\u011bj\u0161\u00ed povinnost\u00ed, kter\u00e1 se dotkne t\u00e9m\u011b\u0159 v\u0161ech podnikatel\u016f nab\u00edzej\u00edc\u00edch zbo\u017e\u00ed \u010di slu\u017eby spot\u0159ebitel\u016fm, je <strong>povinn\u00e9 uveden\u00ed informace pro spot\u0159ebitele jasn\u00fdm, srozumiteln\u00fdm a\u00a0snadno dostupn\u00fdm zp\u016fsobem o\u00a0p\u0159\u00edslu\u0161n\u00e9m subjektu mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, a to v\u010detn\u011b internetov\u00e9 adresy tohoto subjektu<\/strong>. Ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f bude p\u0159\u00edslu\u0161n\u00fdm subjektem \u010cesk\u00e1 obchodn\u00ed inspekce, nicm\u00e9n\u011b ve specifick\u00fdch oblastech podnik\u00e1n\u00ed m\u016f\u017ee b\u00fdt p\u0159\u00edslu\u0161n\u00fd i jin\u00fd subjekt, jak jsme ji\u017e zm\u00ednili v\u00a0minul\u00e9m d\u00edle (dostupn\u00fd <a href=\"https:\/\/www.abpartners.cz\/sk\/novela-zakona-o-ochrane-spotrebitele-cast-i\/\" target=\"_blank\" rel=\"noopener noreferrer\">tu<\/a>).<\/p>\n<p>Z\u00e1kon v\u00a0tomto ohledu v\u00fdslovn\u011b uv\u00e1d\u00ed, \u017ee informace o p\u0159\u00edslu\u0161n\u00e9m subjektu mimosoudn\u00edho \u0159e\u0161en\u00ed spor\u016f mus\u00ed b\u00fdt uvedena (i) <strong>na internetov\u00fdch str\u00e1nk\u00e1ch podnikatele<\/strong>, pokud je provozuje, a d\u00e1le (ii) <strong>v\u00a0 obchodn\u00edch podm\u00ednk\u00e1ch<\/strong>, pokud smlouva uzav\u0159en\u00e1 mezi podnikatelem a\u00a0spot\u0159ebitelem odkazuje na tyto obchodn\u00ed podm\u00ednky. Doporu\u010dujeme v\u0161ak tuto informaci uv\u00e1d\u011bt i v jin\u00fdch dokumentech ji\u017e p\u0159i samotn\u00e9m uzav\u0159en\u00ed smlouvy se spot\u0159ebitelem (nap\u0159. mezi dal\u0161\u00edmi informacemi povinn\u011b poskytovan\u00fdmi spot\u0159ebiteli, v\u00a0potvrzen\u00edch objedn\u00e1vek atd.). <strong>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky musej\u00ed b\u00fdt upraveny nejpozd\u011bji do 1.5.2016, povinnost upravit internetov\u00e9 str\u00e1nky je \u00fa\u010dinn\u00e1 ji\u017e od 1.2.2016.<\/strong><\/p>\n<p>Podnikatel je rovn\u011b\u017e povinen poskytnout spot\u0159ebiteli v listinn\u00e9 podob\u011b nebo na jin\u00e9m trval\u00e9m nosi\u010di dat <strong>informace o p\u0159\u00edslu\u0161n\u00e9m subjektu mimosoudn\u00edho \u0159e\u0161en\u00ed spor\u016f, pokud se p\u0159\u00edpadn\u00fd spor mezi stranami nepoda\u0159ilo urovnat p\u0159\u00edmo<\/strong>. Trval\u00fdm nosi\u010dem dat je jak\u00fdkoli n\u00e1stroj, kter\u00fd umo\u017e\u0148uje spot\u0159ebiteli nebo podnikateli ukl\u00e1dat informace ur\u010den\u00e9 jemu osobn\u011b, a to zp\u016fsobem vhodn\u00fdm pro jejich budouc\u00ed pou\u017eit\u00ed, po dobu p\u0159im\u011b\u0159enou jejich \u00fa\u010delu, a kter\u00fd umo\u017e\u0148uje reprodukci ulo\u017een\u00fdch informac\u00ed v nezm\u011bn\u011bn\u00e9m stavu. V praxi se bude jednat p\u0159edev\u0161\u00edm o elektronickou po\u0161tu.<\/p>\n<p>Za opomenut\u00ed v\u00fd\u0161e uveden\u00fdch povinnost\u00ed m\u016f\u017ee b\u00fdt dozoruj\u00edc\u00edm org\u00e1nem ulo\u017eena <strong>pokuta a\u017e do v\u00fd\u0161e 1.000.000 K\u010d<\/strong>.<\/p>\n<h4><strong>Dal\u0161\u00ed povinnosti vztahuj\u00edc\u00ed se jen na e-shopy<\/strong><\/h4>\n<p>Nad r\u00e1mec novely z\u00e1kona o ochran\u011b spot\u0159ebitele vypl\u00fdv\u00e1 z\u00a0<strong>Na\u0159\u00edzen\u00ed Evropsk\u00e9ho parlamentu a Rady <\/strong><strong>o \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line<\/strong> \u00fa\u010dinn\u00e9ho od 9. ledna 2016 povinnost zve\u0159ejnit <strong>\u00fadaj o existenci tzv. platformy pro \u0159e\u0161en\u00ed spor\u016f on-line (ODR) a mo\u017enosti jej\u00edho vyu\u017eit\u00ed p\u0159i \u0159e\u0161en\u00ed spor\u016f. <\/strong>Tato povinnost se vztahuje jen na podnikatele usazen\u00e9 v EU, kte\u0159\u00ed uzav\u00edraj\u00ed kupn\u00ed smlouvy \u010di smlouvy o poskytov\u00e1n\u00ed slu\u017eeb on-line (bude se tedy jednat zejm\u00e9na o e-shopy). ODR platformu provozuje Evropsk\u00e1 komise na internetov\u00e9 adrese <a href=\"https:\/\/webgate.ec.europa.eu\/odr\">https:\/\/webgate.ec.europa.eu\/odr<\/a> a je ur\u010dena p\u0159edev\u0161\u00edm pro \u0159e\u0161en\u00ed p\u0159eshrani\u010dn\u00edch spor\u016f, kdy spot\u0159ebitel i podnikatel jsou usazeni v\u00a0jin\u00e9m \u010dlensk\u00e9m st\u00e1t\u011b EU. Samotn\u00fd spor bude v\u017edy \u0159e\u0161en p\u0159\u00edslu\u0161n\u00fdm subjektem mimosoudn\u00edho \u0159e\u0161en\u00ed spor\u016f, nikoli platformou, kter\u00e1 pouze zjednodu\u0161uje cel\u00fd proces.<\/p>\n<p>Podnikatel je zejm\u00e9na povinen <strong>uv\u00e9st na sv\u00fdch internetov\u00fdch str\u00e1nk\u00e1ch elektronick\u00fd odkaz na platformu pro \u0159e\u0161en\u00ed spor\u016f on-line<\/strong> a d\u00e1le, pokud je nab\u00eddka na uzav\u0159en\u00ed smlouvy u\u010din\u011bna e-mailem, rovn\u011b\u017e v uveden\u00e9m e-mailu. Uveden\u00e9 informace je nutn\u00e9 <strong>zve\u0159ejnit tak\u00e9 ve v\u0161eobecn\u00fdch obchodn\u00edch podm\u00ednk\u00e1ch<\/strong> t\u00fdkaj\u00edc\u00edch se kupn\u00edch smluv nebo smluv o poskytov\u00e1n\u00ed slu\u017eeb uzav\u00edran\u00fdch on-line.<\/p>\n<p>V\u00a0p\u0159\u00edpad\u011b p\u0159eshrani\u010dn\u00edch spor\u016f pom\u00e1h\u00e1 spot\u0159ebitel\u016fm z\u00a0\u010cesk\u00e9 republiky v\u00a0p\u0159\u00edstupu k\u00a0p\u0159\u00edslu\u0161n\u00e9mu subjektu mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum (<a href=\"http:\/\/www.evropskyspotrebitel.cz\">http:\/\/www.evropskyspotrebitel.cz<\/a>).<\/p>\n<h4><strong>Povinnost sou\u010dinnosti s pov\u011b\u0159en\u00fdm subjektem<\/strong><\/h4>\n<p>P\u0159esto\u017ee samotn\u00fd proces mimosoudn\u00edho \u0159e\u0161en\u00ed sporu mezi podnikatelem a spot\u0159ebitelem nemus\u00ed nutn\u011b v\u00e9st k rozhodnut\u00ed tohoto sporu (k tomuto v\u00a0<a href=\"https:\/\/www.abpartners.cz\/sk\/novela-zakona-o-ochrane-spotrebitele-cast-i\/\" target=\"_blank\" rel=\"noopener noreferrer\">minul\u00e9m d\u00edle<\/a>), tak <strong>podnikatel je povinen \u00fazce spolupracovat a poskytnout p\u0159\u00edslu\u0161n\u00e9mu subjektu \u0159e\u0161\u00edc\u00ed spor sou\u010dinnost pot\u0159ebnou k efektivn\u00edmu pr\u016fb\u011bhu jeho \u0159e\u0161en\u00ed<\/strong>, zejm\u00e9na pak <strong>vyj\u00e1d\u0159it se do 15 pracovn\u00edch dn\u016f k n\u00e1vrhu na mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00e9ho sporu<\/strong>, o kter\u00e9m byl p\u0159\u00edslu\u0161n\u00fdm subjektem vyrozum\u011bn.<\/p>\n<p>\u010cesk\u00e1 obchodn\u00ed inspekce nebo pov\u011b\u0159en\u00fd subjekt jsou v\u00a0tomto ohledu zmocn\u011bni stanovit pravidla pro mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, kter\u00fdmi podrobn\u011bji uprav\u00ed pr\u016fb\u011bh \u0159\u00edzen\u00ed v\u010detn\u011b navazuj\u00edc\u00edch procesn\u00edch povinnost\u00ed.<\/p>\n<p>V\u00a0p\u0159\u00edpad\u011b neposkytnut\u00ed pot\u0159ebn\u00e9 sou\u010dinnosti nebo vyj\u00e1d\u0159en\u00ed m\u016f\u017ee b\u00fdt podnikateli ulo\u017eena <strong>pokuta op\u011bt a\u017e do v\u00fd\u0161e 1.000.000 K\u010d<\/strong>.<\/p>\n<h4><strong>Nev\u00edte si rady?<\/strong><\/h4>\n<p>M\u00e1te-li jak\u00fdkoli probl\u00e9m s prom\u00edtnut\u00edm legislativn\u00edch zm\u011bn do Va\u0161eho podnik\u00e1n\u00ed \u010di \u0159e\u0161\u00edte spot\u0159ebitelsk\u00fd spor p\u0159ed \u010cOI nebo p\u0159ed soudem, nev\u00e1hejte se na n\u00e1s obr\u00e1tit. R\u00e1di V\u00e1m porad\u00edme.<\/p>","protected":false},"excerpt":{"rendered":"<p>V\u00a0minul\u00e9m d\u00edle (dostupn\u00fd zde) jsme p\u0159ibl\u00ed\u017eili mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f z\u00a0pohledu spot\u0159ebitele. V\u00a0t\u00e9to \u010d\u00e1sti V\u00e1m nast\u00edn\u00edme z\u00e1kladn\u00ed povinnosti podnikatele vypl\u00fdvaj\u00edc\u00ed z\u00a0novely z\u00e1kona o ochran\u011b spot\u0159ebitele.<\/p>","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[34,38,36,41],"tags":[],"class_list":["post-2457","post","type-post","status-publish","format-standard","hentry","category-aktuality","category-it-pravo-e-commerce","category-podnikani","category-spotrebitelske-pravo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Novela z\u00e1kona o ochran\u011b spot\u0159ebitele \u2013 \u010d\u00e1st II: Povinnosti podnikatele p\u0159i mimosoudn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f - AB PARTNERS advok\u00e1ti<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.abpartners.cz\/sk\/povinnosti-podnikatele-pri-mimosoudnim-reseni-spotrebitelskych-sporu\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Novela z\u00e1kona o ochran\u011b spot\u0159ebitele \u2013 \u010d\u00e1st II: Povinnosti podnikatele p\u0159i mimosoudn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f - AB PARTNERS advok\u00e1ti\" \/>\n<meta property=\"og:description\" content=\"V\u00a0minul\u00e9m d\u00edle (dostupn\u00fd zde) jsme p\u0159ibl\u00ed\u017eili mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f z\u00a0pohledu spot\u0159ebitele. 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